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City & Guilds Level 2 Diploma in Retail Skills

Course Code: C2634
Campus: Employers Premises
Week Commencing: 27 Aug 18
18/19 Academic Year End Date:
25 Aug 19


This qualification comprises of a competence framework and knowledge based framework which together when achieved make up the overall ApprenticeshipsNI qualification. This qualification provides an introduction to the retail sector for learners looking for work in the industry. It covers the following: Organising own work, Handling stock in a retail environment, Working in a clean, tidy and safe retail environment, Despatching goods to customers, Processing credit applications, Manage payments in a retail environment, Providing a range of additional retail services, Providing customer service and advice within a retail environment, Looking after different products in a retail environment, and Deputise for a team leader in a retail environment. It covers the essential retail and customer service skills that employers are looking for. 100% of the vocational learning in this qualification relates to the retail sector. This qualification is suitable for those wanting to gain the skills required for a range of retail roles and functions.

Entry Requirements


An Apprentice needs to be employed or be about to take up paid employment as an apprentice with a Northern Ireland company and be working a minimum of 21 hours per week (which includes off-the-job-training). Also as an apprentice, you must be the minimum school leaving age in Northern Ireland. Furthermore, please refer to the College’s admissions criteria, which are outlined at the beginning of this document.


Tuition Fee


All fees are set in accordance with DfE regulations.

Important Information

Opportunities and Progression

This qualification could lead to a wide range of retail jobs, including: Sales Assistant, Order fulfilment operative, Credit control assistant, Sales promotions assistant, Customer service operative, Supervisor, Retail Manager. Also on successful completion of this Level 2 Apprenticeship you can in your current employed position progress to a Level 3 ApprenticeshipsNI programme.

Contact Information


Centre for Skills & Apprenticeships, tel: 028 9026 5219 or email: [email protected]