Submit a Compliment or Complaint

• An INFORMAL COMPLAINT would be viewed as an issue which can be:
  • Reasonably resolved in a quick and amicable manner through discussion or correspondence, without the necessity for a detailed formal investigation.
  • Wherever possible, the College would encourage our customers to utilise the informal complaints process in the first instance in order to resolve any issues which you may have experienced.

• A FORMAL COMPLAINT would be viewed as an issue which has arisen, where:
  • There has been potential unlawful behaviour;
  • There has been a potential violation of College policy;
  • There may be potential disciplinary action;
  • The informal complaints process has been exhausted and no satisfactory resolution can be found.

For more information on the College's Complaints and Compliments policy, please visit the College's Public Documents page -  https://www.belfastmet.ac.uk/about-us/corporate-information/public-documents