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Submit a Compliment or Complaint

  Complaints and Compliments Policy

  • An INFORMAL COMPLAINT would be viewed as an issue which can be:
    • Reasonably resolved in a quick and amicable manner through discussion or correspondence, without the necessity for a detailed formal investigation.
    • Wherever possible, the College would encourage our customers to utilise the informal complaints process in the first instance in order to resolve any issues which you may have experienced.
  • A FORMAL COMPLAINT would be viewed as an issue which has arisen, where:
    • There has been potential unlawful behaviour;
    • There has been a potential violation of College policy;
    • There may be potential disciplinary action;
    • The informal complaints process has been exhausted and no satisfactory resolution can be found.