Submit a Compliment or Complaint

  Complaints and Compliments Policy

• An INFORMAL COMPLAINT would be viewed as an issue which can be:
  • Reasonably resolved in a quick and amicable manner through discussion or correspondence, without the necessity for a detailed formal investigation.
  • Wherever possible, the College would encourage our customers to utilise the informal complaints process in the first instance in order to resolve any issues which you may have experienced.

• A FORMAL COMPLAINT would be viewed as an issue which has arisen, where:
  • There has been potential unlawful behaviour;
  • There has been a potential violation of College policy;
  • There may be potential disciplinary action;
  • The informal complaints process has been exhausted and no satisfactory resolution can be found.