Higher Education - Consumer Protection
As a Higher Education provider Belfast Metropolitan College complies with the Consumer Rights Act (2015) and Competition and Markets Authority (CMA) requirements. Our policies and procedures are compliant with the legislation and are written to protect your rights as a consumer of our service.
Our Terms and Conditions
Before applying or enrolling on any course, please make yourself familiar with our Terms and Conditions and associated documents.
Changes to the Terms and Conditions
Belfast Metropolitan College may change the Terms and Conditions at any time but only under exceptional circumstances.
We will continue to review the Terms and Conditions in association with our Student Council through our Learner Voice processes and surveys, and by feedback to the College via qualityassurance[AT]belfastmet[DOT]ac[DOT]uk.
If you have any queries relating to our Terms and Conditions, please contact us at: qualityassurance[AT]belfastmet[DOT]ac[DOT]uk.
Information about any additional costs will be available to you on the relevant course webpage and at your Pre-Entry Advice and Guidance (PEAG) session prior to enrolment. We will indicate how much these additional costs are or are likely to be.
A full guide to your rights as a consumer is available here: Link
For an easy '60-second' summary, please refer to this leaflet: Link
Our Complaints and Compliments Policy can be found here: Link
Have you got the course info you need? Link
Have you had unexpected changes to your course? Link
Think you are being treated unfairly? Link