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City & Guilds Level 2 Certificate in Sales (Sales & Telesales)

Course Code: C2636
Campus: E3
Week Commencing: 27 Aug 18
18/19 Academic Year End Date:
25 Aug 19


This qualification comprises of a competence framework and knowledge based framework which together when achieved make up the overall ApprenticeshipsNI qualification.  This qualification covers the skills and knowledge needed for a successful career in a competitive sales environment. The following areas that can be covered within this qualification: Time planning in sales, Legal and regulatory requirements, Delivering customer service, Participate in meetings, Manage personal development, Processing sales orders, Using digital sales channels. All learners will cover the mandatory core units and then a choice of optional units. Level 2 will suit you if you are moving up the career ladder or looking to develop some specialist skills such as understanding buyer behaviour or face-to-face selling.

Entry Requirements


An Apprentice needs to be employed or be about to take up paid employment as an apprentice with a Northern Ireland company and be working a minimum of 21 hours per week (which includes off-the-job-training). Also as an apprentice, you must be the minimum school leaving age in Northern Ireland. Furthermore, please refer to the College’s admissions criteria, which are outlined at the beginning of this document.


Tuition Fee


All fees are set in accordance with DfE regulations.

Important Information

Opportunities and Progression

This qualification could lead to jobs such as: Insurance Business Development Manager, IT Technical Sales Specialist, Retail Assistant, Sales Manager, Sales Representative, Travel Agent. Also on successful completion of this Level 2 Apprenticeship you can in your current employed position progress to a Level 3 ApprenticeshipsNI programme.

Contact Information


Centre for Skills & Apprenticeships, tel: 028 9026 5219 or email: [email protected]