City & Guilds Level 2 Diploma in Customer Service
25 Aug 19
This qualification covers the basic elements of how to deliver an excellence customer experience and will equip you with the necessary skills to work and support customer service delivery. The following areas that can be covered within this qualification: Deliver customer service, Understand customers, Principles of customer service, Understand employer organisations, Manage personal performance and development, and Communicate with customers in writing. All learners will cover the mandatory core units and then a choice of optional units. Level 2 will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team's level of customer service.
An Apprentice needs to be employed or be about to take up paid employment as an apprentice with a Northern Ireland company and be working a minimum of 21 hours per week (which includes off-the-job-training). Also as an apprentice, you must be the minimum school leaving age in Northern Ireland. Furthermore, please refer to the College’s admissions criteria, which are outlined at the beginning of this document.
All fees are set in accordance with DfE regulations.
Opportunities and Progression
This qualification could lead to jobs such as: Customer service advisor, Call centre operator, Retail or leisure centre customer contact, Helpdesk advisor. Also on successful completion of this Level 2 Apprenticeship you can in your current employed position progress to a Level 3 ApprenticeshipsNI programme.
Centre for Skills & Apprenticeships, tel: 028 9026 5219 or email: [email protected]