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City & Guilds Level 3 Diploma in Customer Service

Course Code: C3878
Campus: Employers Premises
Week Commencing: 27 Aug 18
18/19 Academic Year End Date:
25 Aug 19

This qualification covers the basic elements of how to deliver an excellence customer experience and will equip you with the necessary skills to work and support customer service delivery. The following areas that can be covered within this qualification: Organise and deliver customer service, Understand the customer service environment, Understand customers and customer retention, Resolve customers’ problems, Principles of business, Manage personal and professional development. All learners will cover the mandatory core units and then a choice of optional units. At Level 3, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

Career Opportunities / Progression

This qualification could lead to jobs such as: Team leader, Manager, Delivering customer service across an organisation and Analyse and respond to customer service issue. Also on successful completion of this Level 3 Apprenticeship you can in your current employed position progress to a Higher Level Apprenticeship with your employer’s support.

Entry Requirements

An Apprentice needs to be employed or be about to take up paid employment as an apprentice with a Northern Ireland company and be working a minimum of 21 hours per week (which includes off-the-job-training). Also as an apprentice, you must be the minimum school leaving age in Northern Ireland. Furthermore, please refer to the College’s admissions criteria, which are outlined at the beginning of this document.


Tuition Fee


All fees are set in accordance with DfE regulations.

Contact Information

Centre for Skills & Apprenticeships, tel: 028 9026 5219 or email: [email protected]