This two week course will increase your awareness of other cultures and give you practical skills and advice to help you communicate effectively with visitors or clients from overseas.
Making sure that your customers feel comfortable is a crucial part of the customer service process, but if there is a language barrier or cultural difference, it can be an awkward experience for staff and customers alike.
The course offers you advice and techniques to help you provide a great service for all customers – from using appropriate gestures to avoiding the use of slang and jargon.
This programme is also great for improving your ability with internal customer service – especially when working with people from a wide range of nationalities and backgrounds. You will gain better communication, understanding and working relationships.
The course covers units such as:
• The importance of overseas tourism to your business
• How their own culture and traditions can affect their view of others, and how to avoid making assumptions
• Common myths about some of the UK’s biggest overseas markets – and the truth behind them
• Tips and techniques to help them communicate with customers if there is a language barrier
All fees are set in accordance with DfE regulations.